Terms & Conditions

Contract Warning – Clause 8

Interstate Removalists Co does not offer insurance. The removalists we use generally hold transit insurance, but the cover, limits and exclusions applying to your particular booking must be confirmed. A removal booking does not establish that every loss or damage event is covered. For separately arranged removals and storage insurance, IRCO recommends contacting CARTS Removals & Storage Insurance directly. Read the policy documents and confirm suitability for your goods and moving arrangements before collection.

Contract Warning – Clause 3

The Disposal of Uncollected Goods Act 1967 covers inspection, custody, storage, repair and other treatment of goods. Under this Act, uncollected goods may be sold six months after the date on which they were ready for collection.

1. DEPOSITS/PAYMENTS:

Unless otherwise stated in the company’s quotation:
●An initial minimum deposit is due and payable upon acceptance of the quotation to enable booking date to be confirmed.
●Balance due on or by date/time of pickup, plus any additional charges such as external storage service fees and additional fees. ●The customer will be notified if the meterage or access differs from the quotation after uplifting resulting in extra charges. ●Payment for additional charges may not be possible at that time but must be made within 24 hours. -Storage charges for our internal storage facility are due and payable in monthly instalments in advance. ●Overdue fees will apply monthly to any storage charges or deposits which remain unpaid or delayed. -Unload and reload fees may be applicable due to delays or any changes made by the customer (ie. different delivery address or delayed delivery). ●Balance of removal, inclusive any additional fees, must be paid prior to unloading the goods. Driver is instructed to stay in his truck until payment is received. Any delay time will be charged at $160/hour. ●Final payments must be made by cash (folding dollars) or direct deposit to bank account (dd's must be confirmed by us prior to unloading - please allow 3 working days for funds to show in our bank account). ●We do not accept cheques , money orders, eftpos or credit cards. Should the final balance not be received at the allocated time of delivery and/or the driver be unable to wait for the payment due to delays on the part of the customer, the goods will be returned to the company’s depot, stored at a local storage facility or third party depot at the cost of the customer, inclusive of additional offload/uplift fees, as applicable.

2. CANCELLATION:

Should the company be unable to carry out a removal, we will notify the customer as soon as practically possible and arrange a refund of deposit paid. Should the customer cancel the removal, the cancellation fee will be equal to the deposits paid.

3. GOODS:

The customer must be the legal owner of the goods being transported. ●Furniture will be delivered in unassembled state. If assembly/unassembly is required this must be requested at the time of booking and additional charges will apply. All items must be ready for transportation. Fragile goods must be packed and marked as such to avoid damage. ●We are not a common carrier and therefore cannot accept dangerous goods (ie. gas cylinders, volatile liquids, fuel containers etc). ●Plants will not be accepted on interstate removals or removals going into storage. We can accept plants on local removals but will not accept liability for their condition, condition of plant containers, etc. All plants must be grouped together in one location for easy removal. ●Uncollected goods will be dealt with pursuant to the Disposal of Uncollected Goods Act 1967 (Qld) as stated on conspicuous signage at our premises.

4. DELAYS:

All effort is made to ensure deliveries/collections are made on time/date. However, neither party shall be liable to the other for any loss or damage (direct or consequential) occasioned to the other from any cause beyond the control of the company or the customer, as the case may be, including delay in transit (unless resulting from want of due care and skill or breach of this contract by the other), industrial disputes, acts of God, weather difficulties or acts of third parties. The contractor gives an undertaking to the customer to contact them as soon as possible/practicable regarding any delay that may be experienced. ●The company reserves its right to complete delivery within a reasonable time within the meaning of the Australian Consumer Law.

5. ADDITIONAL CHARGES:

In order for the contractor to provide a quote which is fair, the contractor bases the quote on the information given by the customer at the time of booking. The following points should be considered as they may be charged as additional items if not declared correctly at the time of booking: ● Difficult Access. The customer will be asked at the time of booking if the access to the upload & setdown locations are deemed standard (standard access is defined as a ground level building to which a legally registered he avy vehicle (max. height 4.3 metres) collecting or delivering a consignment can; Safety and legally approach, park and depart, without disruption, overhead obstructions or cost; and once parked, be within a walking distance of no more than 15 metres from the vehicles loading or unloading point to the allocated entry of the building, via a max. of five (5) steps, and be of regular, safe and stable surface; and over the distance, the rise or fall shall not exceed 1.5 metres with a gradient of not more than one in five (1in5) ; and the point of collection or placement within the building shall not exceed twenty-five (25) metres from the allocated building entry point. ●Should the customer's pickup or delivery points be outside this definition (and they have not notified the contractor prior to the pickup/delivery date), the contractor reserves the right to adjust the quote and request further payment due to the difficulty of the access. ●The extra charge is payable at the point/s at which it is incurred. The driver and truck must wait at the applicable address until the additional payment is made. Waiting time is charged at $160 per hour. ●- Understated load. Should the load quantity be more than that quoted, the contractors driver will notify the customer at the time of upload and additional charges will be due and payable within 24 hours of upload. ● Overstated loads will be notified to the customer within 24 hours of upload and the final invoice will be adjusted accordingly. ●- Heavy or Bulky Items. Any items that are too heavy for 2 men to safety upload must be declared at the time of booking. The co ntractor may not be able to upload these items if not declared. There may be additional charges if the contractor is able to upload and they were not declared at the time of booking.

6. SIGNATORY:

The customer or customers authorised agent, must sign for acceptance of delivery at or prior to the time of delivery. The contractor will not deliver any part of the removal without a signature in confirmation of acceptance of goods received in good order. ●Therefore if the customer is unable to sign at the time of delivery, whether the removal is paid in full or not, the goods will not be offloaded and may be returned to the contractors depot, stored at a local storage facility or third party depot at the cost of the customer, inclusive of additional offload/uplift fees, as applicable.

7. SUB-CONTRACT:

Should the contractor be unable to meet a deadline for any reason they retain the right to sub-contract the removal or part thereof to a third party in order to fulfill the contract to the customer, at no additional charge. ●If the customer is another business or person engaging the services of the company on behalf of an ultimate client, then it is an additiona l condition that the customer indemnifies the company against all claims made by an ultimate client for loss, damage or breach of Australian Law including costs on a solicitor and own client basis.

8. INSURANCE:

The contractor undertakes to carry out the removal and/or storage with professionalism, due care and skill. ●The company shall not be liable to the Client for any loss or damage whatsoever suffered by the Client, either directly or indirectly, including but not limited to economic loss, loss of profits, liabilities to third parties, caused by: any damage, loss or destruction of goods in the provision of services; a mis-delivery, delay in delivery or non-delivery of the goods; theft, overturning, fire, collision, road or rail accident not involving the conveying vehicle; or the carriage of the goods by a route other than the shortest or usual route. ●Interstate Removalists Co does not offer insurance or provide insurance quotations. The removalists we use generally hold transit insurance; confirm the cover applying to your particular booking. If you want to arrange a separate policy for your goods, IRCO recommends contacting CARTS Removals & Storage Insurance directly. Cover is subject to the selected policy’s terms, limits, conditions and exclusions. ●To the extent permitted by law the company’s liability is limited in every respect and save for consumer guarantees and applicable provisions of the Australian Consumer Law the customer releases and indemnifies the company in respect of all liability for loss and damage.

9. STORAGE INSURANCE:

Insurance for your stored goods is not included in the IRCO storage booking. IRCO does not offer insurance. If you want separate storage cover, IRCO recommends contacting CARTS Removals & Storage Insurance directly before the goods enter storage. Give the provider the facility, goods and intended storage period, including any extension, and confirm the applicable policy conditions and exclusions.

10. DISPUTE RESOLUTION:

In the event of any dispute, the customer is required to first provide a written complaint to the company outlining the nature of the complaint and the relief sought. ●The customer must not proceed to litigation or complaint with any statutory authority until it has allowed the company 14 days to respond to the complaint. ●The customer agrees that the company may in its absolute discretion, charge fees including $50 per item of written correspondence, $500 for preparing court, tribunal or statutorily required documents and $1,500 per day for appearing in any court or tribunal in relation to a dispute and that such sums are liquidated damages immediately due and payable to the company.

11. GOVERNING LAW & JURISDICTION:

This agreement is governed by and must be construed according to the laws of Queensland. Each party irrevocably submits to the jurisdiction of the courts of Queensland. ●Where a dispute arises and either party commences legal proceedings against the other, such proceedings must be started within the jurisdiction of the Queensland Civil and Administrative Tribunal at Cleveland, or within the jurisdiction of the Magistrates Court at Cleveland, subject to the jurisdictional limits of each Jurisdiction. ●By signing this form you, the customer, indicate that you are the owner or authorised agent of the goods to be transported, and that you agree to the price quoted, based on the information given to the contractor, and hereby authorise the contractor to carry out the work as per the details given and the terms and conditions above.

12. ACCEPTANCE:

You are deemed to have accepted these terms and conditions at the time of paying a deposit or having any goods collected by us. You acknowledge Removal Goods Received In Good Condition